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Frequently Asked Questions / Customer Service

 

Q: What is SportShoesWorld company?

A: Soprtshoesworld Company collect brand products. Top Fashion, A quality, Low price, Fast shipping, World business.

Q: When did Sportshoesworld Company set up?

A: Sportshoesworld Company set up in 2003.

Q: Where is SportShoesWorld.Com?

A: We are located in 208 Xueyuan Road, Putian City, Fujian China 351100.

Q: What Payment Methods does Sportshoesworld.Com accept?

A:Sportshoesworld.Com uses Paypal's shopping cart system to accept credit card and bank payments. Customers without a Paypal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal concerning whether you would like to create an account with them or not after the transaction goes through.

If you have or choose to create a Paypal account, returning purchases to PickYourShoes.Com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal is an eBay company with industry leading security to protect your financial info.

we also accept  western union payments, pls email to carriexmchina@hotmail.com  on Western union information

Q:Can I pay with credit cards?

A: Yes, you can pay with a credit card through Paypa. But we don’t accept direct credit card. Q:  Do you accept COD?

A: Sorry we can not accept COD.

Q: Is My Payment to Sportshoesworld.Com Secure?

A: All Payment are done online through the 100% secured "https" Paypal server. Paypal is an eBay company that is trusted world wide. SportShoesworld.Com will never get your credit card number (Paypal transfers your payment to us) and you never have to worry about your credit card info gets stolen or sold to other party online because Paypal protects the sensitive information on its online secure servers.

Q: When will you send the products after paying.

A: We will send the prodburcts in 48hours-72hours after you paid.

Q: Which express company do you ship products by?

A: Ems, USPS.

Q: How long will the products arrive to me?

A: It takes 7-10 days. Sometimes it is fast, 5 days, but some times may it is 15days.

 Q: How much is shipping?

A: You don’t need to pay the shipping. All products is  free shipping.

Q: Should I pay for tax?

A: We have paid the tax in our home country. And we wrote down low value and marked gift or private present to avoid custom duties.  But different countries have different tax rule, if your country need custom/import tax, you should pay for it in your country by yourself.

Q: If I made a mistake on my order, how can I fix it?

A: If you have made a mistake on your order please email us immediately.  The email must be received within 2 hours of ordering in order for us to correct the mistake. You can not change order after 12 hours or the shoes were sent out.

Q: What is SportShoesWorld.Com's Return Policy?

A: We will gladly accept return in brand new condition. All shoes purchased from SportShoesWorld.Com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc..) The return must be requested 14 days from the day the shoes are delivered to our customers. Returns and exchanges back to SportsShoesWorld.Com must be posted marked within 14 days your request has been approved. If you want to return, pls email to carriexmchina@hotmail.com .

 

Q: Is Sportshoesworld.Com a retail store?

A: We are the retails and wholesales. The Sportshoesworld.com is the online store. If you need the wholesale, pls contact nikeshoesworld@hotmail.com  and visit www.nikeshoesworld.com

Q: Are Sportshoesworld.Com's Products Authentic?

A: Our products is good replicated. 100% like the real. We only supply the products with Quality A.  

Q: Are the sizes listing on SportShoesWorld.Com Men's sizes or Women's sizes?

A: Yes, We list the man size  or woman size or boy size below the every products.

Q: Does SportShoesWorld.Com have a satisfaction guarantee?

A: We have a 100% satisfaction guarantee. If you are not satisfied with your product within 14 days of receipt you can send it back to us for refund after deducting 20%(for shipping fee)

* All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products. *Additional shipping fee will be requested for exchange.

Q: Who are SportShoesWorld.Com Suppliers?

A: SportShoesWorld.Com purchases directly from manufacturers and direct dealers only. We can get the newest style and color, and our price is very competitive. Because there have not other middle link.

 
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